At Magic Sands DMC, we value your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, process, and safeguard your personal data when you visit our website, use our B2B booking portal, or interact with our services. By accessing our services, you agree to the practices described in this Privacy Policy.
Magic Sands
At Magic Sands, we design journeys that transcend the expected, weaving moments of elegance, comfort, and discovery.
Contact Us
- 507, 5th floor, Business center Alkhuwair, Muscat Sultanate of Oman
- +968 95481989
- info@magicsandsdmc.com
Legal
Privacy Policy
At Magic Sands DMC, we value your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, process, and safeguard your personal data when you visit our website, use our B2B booking portal, or interact with our services.
We collect information necessary to provide travel-related services, process bookings, manage partner accounts, improve our platform, and comply with legal obligations. The information collected may include personal details, business information, booking details, payment information, technical data, and communication records.
Information you voluntarily provide may include:
- Company Name
- Contact Person
- Email Address
- Telephone Number
- Business Address
- Passport details (where required)
- Guest Names
- Nationality
- Travel Dates
- Hotel Preferences
- Payment Information
- Company Registration Documents
- VAT or Tax Registration Details
- Any information submitted through enquiry forms, registration forms, bookings or customer support
When you visit our website or booking portal, we may automatically collect technical information including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Login Date & Time
- Pages Visited
- Booking Activity
- Referral Website
- Language Preferences
- Session Information
This information helps us improve security, system performance, and user experience.
Magic Sands DMC may use automated technologies including:
- Cookies
- Session Cookies
- Browser Storage
- Analytics Tools
- Web Server Logs
- Security Monitoring
- Authentication Tokens
- Device Recognition Technologies
These technologies help maintain secure sessions, remember preferences, and improve website performance.
Your information may be used to:
- Create and manage your account
- Process hotel, transfer, tour and attraction bookings
- Confirm reservations
- Generate invoices and vouchers
- Process payments
- Verify partner registrations
- Communicate booking updates
- Provide customer support
- Prevent fraud
- Improve our products and services
- Comply with legal obligations
- Send important service notifications
- Conduct internal reporting and analytics
We will only process personal information for legitimate business purposes.
Cookies are small text files stored on your device to improve website functionality and user experience.
We use cookies to:
- Remember login sessions
- Save user preferences
- Improve website performance
- Analyse website traffic
- Enhance security
- Personalise content
You may disable cookies through your browser settings; however, some features of our website may not function properly.
Magic Sands DMC does not store complete credit or debit card information on its servers.
Online payments are processed through secure third-party payment gateways using industry-standard encryption and security protocols.
All payment transactions are encrypted using Secure Socket Layer (SSL) or equivalent security technologies.
You may choose to disable or remove cookies through your browser settings at any time.
Please note that disabling cookies may affect certain features including login sessions, booking functionality, saved preferences, and website performance.
Some web browsers offer a “Do Not Track” feature.
Currently, Magic Sands DMC does not respond differently to Do Not Track browser requests, as there is no universally accepted industry standard governing such signals.
Magic Sands DMC may share necessary information with trusted suppliers including:
- Hotels
- Airlines
- Transfer Providers
- Tour Operators
- Attraction Operators
- Government Authorities (where legally required)
- Payment Service Providers
Information is shared only when necessary to provide the requested travel services.
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Withdraw marketing consent
- Request deletion where legally permitted
- Request a copy of your stored personal information
Requests may be submitted by contacting us.
You may request closure of your account at any time.
Following account closure, certain information may be retained where required for:
- Legal obligations
- Financial reporting
- Tax regulations
- Fraud prevention
- Dispute resolution
We retain personal information only for as long as necessary to:
- Complete bookings
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Meet accounting and regulatory obligations
Once retention periods expire, information will be securely deleted or anonymised.
Magic Sands DMC employs appropriate technical and organisational measures to protect your information, including:
- SSL Encryption
- Secure Servers
- Firewall Protection
- Role-Based Access Control
- Password Encryption
- System Monitoring
- Backup Systems
- Restricted Employee Access
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Magic Sands DMC acts as the data controller for information collected through our website and B2B booking platform.
Where information is processed on behalf of suppliers or partners, we ensure appropriate contractual and security measures are maintained.
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Email: info@magicsandsdmc.com
Our team will respond to privacy-related enquiries within a reasonable timeframe.
Magic Sands DMC reserves the right to update or modify this Privacy Policy at any time.
Any changes will become effective upon publication on our website. We encourage users to review this policy periodically to remain informed about how we protect personal information.
Magic Sands DMC
Website: www.magicsandsdmc.com
Email: info@magicsandsdmc.com
Thank you for trusting Magic Sands DMC. We are committed to protecting your privacy and providing a secure, reliable, and professional travel booking experience.
Magic Sands DMC is a Destination Management Company specializing in hotel accommodations, transfers, sightseeing tours, attraction tickets, MICE services, and customized travel experiences across the Arabian region. We provide travel solutions through our website and B2B booking platform for travel agencies, tour operators, corporate clients, and business partners.
As the controller of your personal information, Magic Sands DMC is committed to protecting your privacy and processing your personal data in a lawful, transparent, and secure manner.
This Privacy Policy explains how Magic Sands DMC collects, uses, stores, shares, and protects your personal information when you access our website, mobile services, booking platform, or communicate with us.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Magic Sands DMC
Email: info@magicsandsdmc.com
Website: www.magicsandsdmc.com
Our team will respond to all privacy-related enquiries as promptly as reasonably possible.
Depending on the services you use, we may collect personal and business information including:
- Full Name
- Company Name
- Email Address
- Telephone Number
- Billing Address
- Nationality
- Passport Information (where required)
- Guest Information
- Booking Details
- Travel Preferences
- Payment Information
- Login Credentials
- IP Address
- Device Information
- Communication Records
We use this information to:
- Process bookings
- Manage partner accounts
- Issue confirmations, vouchers and invoices
- Process payments
- Provide customer support
- Improve our services
- Maintain website security
- Prevent fraud
- Comply with applicable legal obligations
Your information is stored on secure servers and cloud infrastructure protected by appropriate technical and organizational security measures.
Depending on operational requirements, data may be stored or processed in different jurisdictions where our service providers operate, subject to appropriate contractual and security safeguards.
Protecting your information is one of our highest priorities.
We implement appropriate security measures including:
- SSL Encryption
- Secure Cloud Infrastructure
- Firewalls
- Password Encryption
- Multi-level User Access Controls
- Regular Security Monitoring
- Backup Systems
- Employee Access Restrictions
Although we take reasonable measures to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Magic Sands DMC uses cookies and similar technologies to improve your browsing experience.
Cookies help us to:
- Keep you signed in
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Enhance security
- Personalize your experience
You may disable cookies through your browser settings; however, certain website features may become unavailable.
We retain personal information only for as long as necessary to:
- Deliver our services
- Fulfil contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes
- Maintain financial and accounting records
- Prevent fraud
When information is no longer required, it will be securely deleted or anonymized.
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your personal details
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent where applicable
- Request a copy of your personal information
- Opt out of marketing communications
Requests may be submitted by contacting us at info@magicsandsdmc.com.
If you believe your personal information has been processed in a manner that does not comply with applicable privacy laws, please contact us first so that we can investigate and resolve your concern.
Email: info@magicsandsdmc.com
If you remain dissatisfied, you may have the right to contact the relevant data protection or regulatory authority in your jurisdiction.
Magic Sands DMC may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.
The latest version will always be published on our website, and the effective date will be updated accordingly.
We encourage users to review this Privacy Policy periodically to stay informed about how we protect their personal information.
Magic Sands DMC (“Magic Sands”, “we”, “our”, or “us”) is a Destination Management Company specializing in hotel reservations, tours, transfers, attractions, MICE services, and travel solutions across the Arabian region. Through our B2B booking platform, we provide travel agencies, tour operators, and corporate partners with access to travel products and services offered directly by Magic Sands DMC and our trusted suppliers.
We are committed to protecting your privacy and ensuring that your personal information is handled securely, fairly, and transparently.
Magic Sands DMC operates a secure online B2B booking platform that connects registered travel agencies and business partners with hotels, transfers, sightseeing tours, attraction tickets, and other travel services.
Our platform enables partners to:
- Search and book travel services
- Receive real-time confirmations
- Manage reservations
- Download vouchers and invoices
- Access contracted and API-connected inventory
- Make secure online payments
- Manage company users and bookings
Magic Sands DMC acts either as a principal supplier or as an intermediary between our partners and travel service providers.
For questions regarding this Privacy Policy or the processing of your personal information, please contact:
Magic Sands DMC
Email: info@magicsandsdmc.com
Website: www.magicsandsdmc.com
Our team will respond to all privacy-related requests within a reasonable period.
Depending on the services provided, Magic Sands DMC may act as either:
Data Controller
When we determine how and why your personal information is processed, including:
- Partner Registration
- User Accounts
- Website Administration
- Customer Support
- Marketing Communications
- Billing
Data Processor
When processing booking information on behalf of travel agencies, corporate clients, or suppliers solely for providing requested travel services.
In all cases, we process personal information in accordance with applicable privacy laws.
We may collect:
Business Information
- Company Name
- Business Address
- Registration Details
- VAT / Tax Number
Personal Information
- Full Name
- Job Title
- Email Address
- Telephone Number
- Nationality
- Passport Details (where required)
Booking Information
- Hotel Reservations
- Transfers
- Tours
- Attraction Tickets
- Flight Details
- Special Requests
Financial Information
- Billing Details
- Payment References
- Transaction Records
Technical Information
- IP Address
- Device Information
- Browser Type
- Login Activity
- Website Usage
We collect information through:
- Partner Registration Forms
- Booking Requests
- Online Payments
- Customer Support Communications
- Website Forms
- Cookies
- Login Activity
- API Integrations
- Supplier Communications
- Marketing Enquiries
Information may also be received from authorized travel agencies, suppliers, payment providers, and other trusted business partners.
We use your information to:
- Register Partner Accounts
- Process Bookings
- Confirm Reservations
- Issue Vouchers
- Generate Invoices
- Process Payments
- Provide Customer Support
- Verify Business Information
- Improve Our Services
- Prevent Fraud
- Maintain Platform Security
- Comply with Legal Obligations
- Send Operational Communications
We only process information necessary for legitimate business purposes.
Your information is stored on secure servers using modern cloud infrastructure protected by industry-standard security measures.
Where international data transfers are necessary, Magic Sands DMC ensures appropriate contractual and technical safeguards are implemented.
We use appropriate technical and organizational measures including:
- SSL Encryption
- Secure Hosting
- Firewall Protection
- Password Encryption
- User Authentication
- Role-Based Access
- Continuous Monitoring
- Regular Security Updates
- Backup Systems
Although we employ strong security controls, no electronic system can be guaranteed to be completely secure.
Magic Sands DMC uses cookies to:
- Maintain secure login sessions
- Remember user preferences
- Improve website performance
- Analyse visitor traffic
- Enhance platform security
- Improve overall user experience
Users may disable cookies through their browser settings; however, certain website functions may become unavailable.
We retain personal information only for as long as necessary to:
- Complete bookings
- Provide customer support
- Meet contractual obligations
- Comply with accounting requirements
- Satisfy legal obligations
- Resolve disputes
- Prevent fraud
Information that is no longer required will be securely deleted or anonymized.
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Restrict processing
- Withdraw consent where applicable
- Request deletion where legally permitted
- Obtain a copy of your personal information
- Opt out of marketing communications
Privacy requests may be submitted to:
info@magicsandsdmc.com
If you have concerns regarding how Magic Sands DMC handles your personal information, we encourage you to contact us first so we can investigate and resolve the matter promptly.
Email: info@magicsandsdmc.com
Where applicable, you may also have the right to submit a complaint to your local data protection authority.
Magic Sands DMC reserves the right to amend or update this Privacy Policy at any time to reflect changes in our services, legal obligations, or operational practices.
The latest version will always be available on our website and B2B booking platform. Continued use of our services following any updates constitutes acceptance of the revised Privacy Policy.